Terms and Conditions

Important: Please review these terms carefully before engaging our services. By making a payment, you agree to be bound by all conditions outlined below.

1. Service Agreement & Process

1.1 Order Process and Payment

Upon reviewing your project plans and scope, we will provide a formal service quote. Work commences only after we receive your written confirmation and full payment via our secure payment link (Stripe or PayPal). Payments are generally non-refundable once our estimators begin work on your project.

1.2 Delivery Timeline

For standard structural steel and miscellaneous metals takeoffs and estimates, delivery is typically within 3–5 business days after order confirmation and payment. Complex projects or bundles involving multiple scopes may require additional time, which will be communicated upfront. The timeline begins only after we have received all necessary drawings, specifications, and project details.

2. Assumption Policy

3. Revisions & Addendums Policy

3.1 Minor Revisions (Included)

One round of minor revisions is included with each deliverable. Minor revisions are defined as corrections that do not alter the fundamental scope or design intent of the estimate, such as:

• Correcting typographical errors in labels or annotations
• Adjusting minor dimensions where the overall quantity is not significantly affected
• Clarifying notes or descriptions without changing material counts or costs

3.2 Major Revisions & Addendums (Additional Charges Apply)

The following types of changes are considered major revisions and will be quoted as a new or additional service:

• Significant Scope Changes: Modifications that alter the structural design, materials, or overall project intent.
• Plan Revisions & Addendums: New or revised drawings (e.g., architect/engineer addendums) that require substantial re-work of the completed takeoff.
• Redesigns: Changes to structural elements, connections, or specifications that necessitate starting significant portions of the work anew.

3.3 Revision Process

All revision requests, whether minor or major, must be submitted in writing (via email). Consolidated requests are strongly encouraged to avoid delays and ensure efficient processing.

4. Takeoff and Cost Estimation Disclaimer

5. Payment & Refund Policies

5.1 Payment Terms

Full payment is required to initiate any service. We accept secure payments via major credit/debit cards, ACH, Apple Pay, and Google Pay through our trusted partner, Stripe. We do not store any payment details on our servers.

5.2 Refund Policy

Due to the immediate commencement of specialized labor, fees are non-refundable once work has begun. A refund may only be considered under the following strict condition:

• A written cancellation request is received via email within 5 hours of payment confirmation, and our estimation team has not yet started work on your file.
• Refund requests are reviewed case-by-case at our discretion. Approved refunds will be issued to the original payment method within a reasonable timeframe.
• No refunds are provided for completed or delivered work.

6. General Terms

6.1 Liability

Our services are preparatory and advisory. Structural Steel Estimating shall not be liable for any construction issues, bidding outcomes, project delays, or costs arising from the use of our deliverables. Our liability is limited to the value of the service fee paid.

6.2 Intellectual Property

All estimates, takeoffs, reports, and methodologies produced remain our intellectual property. You are granted a license to use the deliverables for the specific project they were created for. Redistribution, resale, or use for unrelated projects is prohibited.

6.3 Changes to Terms

We reserve the right to update these Terms and Conditions at any time. The latest version will always be posted on this page, and your continued use of our services constitutes acceptance of the updated terms.